FAQ's

Frequently Asked Questions (FAQ)

New Barat Bazar

Welcome! Here you’ll find answers to the most common questions about shopping with New Barat Bazar.

1. How do I place an order?

You can browse our products, select the item you like, choose the quantity or size (if applicable), and click Add to Cart. Proceed to checkout and complete your payment or choose Cash on Delivery (if available).

2. Do you offer Cash on Delivery (COD)?

Yes, we offer COD on eligible products and locations.
COD charges (if any) will be shown at checkout.

3. What payment methods do you accept?

We accept:

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (eligible areas)

4. How long will my order take to arrive?

Our typical delivery timeframe is:

  • Metro Cities: 4–7 business days

  • Non-metro cities: 5–10 business days

  • Remote areas: 7–14 business days

Delivery times may vary due to festivals, high order volume, or courier delays.

5. How do I track my order?

Once your order is shipped, you will receive a tracking link through email/SMS/WhatsApp.
You can click the link to see the real-time status.

6. Do you ship all over India?

Yes, we deliver to all states and union territories across India.

7. What are the shipping charges?

Shipping charges depend on your location and order weight.
The exact shipping fee will be shown at checkout.
We may also offer free shipping on minimum order value (if applicable).

8. Can I cancel my order?

You can cancel your order before it is shipped.
Once the order is dispatched, cancellation may not be possible.
Please contact us immediately if you want to cancel.

9. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item:

  1. Take clear photos of the product and packaging

  2. Contact us within 24–48 hours

  3. We will assist you with a replacement or refund as per our policy

10. Do you accept returns or exchanges?

Yes, we accept returns/exchanges for eligible products.
Products should be unused, in original packaging, and reported within the return window.
Please check our Return & Refund Policy for detailed terms.

11. What if my order is delayed?

Occasionally, shipments may be delayed due to courier issues, weather, festivals, or other unexpected events.
If your order takes longer than expected, contact us — we’ll help track it.

12. Are the products on your website genuine?

Absolutely. All items sold on New Barat Bazar are 100% authentic, quality-checked, and sourced directly from trusted suppliers.

13. I entered the wrong address. What should I do?

If your order has not been shipped yet, contact us immediately to update your address.
If it has already been shipped, we may not be able to change the address.

14. Do you provide invoices?

Yes, we provide invoices for all orders.
You will receive it automatically once the order is placed or shipped.